Thanks for shopping at bestratelocksmiths.com. If you are not entirely satisfied with your purchase, we’re here to help. Returns You have 14 calendar days to return a NEW item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. No refunds or returns on customer supplied parts or programmed parts. All parts are tested before shipping, any programed parts that need to be tested customer must pay shipping, if determined customer damaged, customer must pay shipping both ways.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Best Rate Locksmiths LLC accepts returns for exchange or refund based on the type of item:
❒ Our brand, Best Rate Locksmiths LLC, transponder keys may be returned for a free exchange.
❒ Dealer or OEM items and all other Transponder Island Inc. brand items must be returned in the original, unopened bag and cannot be damaged or used in any way.
Refunds are NOT available for any programmed keys, computers, bench work done to a vehicle or part, machines, programmers, software, and tools. There is also no refund on dealer or OEM items that have been removed from their original bag or packaging and Best Rate Locksmiths LLC. brand items, besides transponder keys, that have been removed from their original bag or packaging. Additionally, shipping costs will NOT be refunded for returns sent for the following reasons, including, but not limited to:
❒ Aesthetic reasons
❒ Item(s) purchased in error
❒ Wrong item(s) ordered
❒ Unneeded items
❒ Found better pricing
Refunds will be issued at the full discretion of Best Rate Locksmiths LLC. employees. Please call before sending any returns to insure your return is approved. Returns should be shipped back to
Customers must notify Best Rate Locksmiths LLC of any errors in the items received within 30 days of purchase. bestratelocksmiths.com guarantees that you will receive the correct item(s) that you have ordered. We are not liable for purchases made in error. Such purchases may be returned or exchanged if they are uncut and/or unprogrammed. Cut and/or programmed items cannot be returned. Shipping costs will not be refunded for customer error returns or exchanges. If it is found that you were sent the incorrect item by our mistake, a refund or exchange may be issued when the item is returned to us. Return labels are available on request.